• Where does this store ship from?


      From Bangkok city, Thailand


    • What is this store's return and exchange policy?


      Refunds will be accepted only within 48 hours after the time of purchase. No refunds can be made after the items have been shipped out. This includes every products sold in this shop.

      In case of lost packages, C'ela-V will not be held responsible.

      In case of damage of the items along the way, send a picture to sales@cela-v.store and we will replace with a new shipment.


    • Do you accept orders placed outside of the US? 

      We sure do!

    • How long will it take to receive my order?

      Once shipped most domestic orders take anywhere from 2 to 3 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

    • How do I pay for my order? Is it secure?


      The checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Shopify has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club.


    • What if something is wrong with my order?


      If you have a problem with an order from this store, please contact the store directly, either through the Contact page or e-mail at: info@cela-v.store Our customer service is provided 24/7